The area rug packaging was torn when I got it, and the rug was dirty. I couldn't have been more frustrated, but a shiny new replacement was sent asap and the other rug got picked up at my door instead of me having to drag it somewhere. Great service.
My beautiful rug came on time with a wonderful confirmation email sent at time of delivery and throughout the process. I also had the pleasure of talking to one of the representatives, and I can't remember her name, but she was very friendly. I have recommended your site to a number of friends and family.
We encourage any discussion or questions concerning this product. Our goal is to personally respond to any questions placed during business hours within 30 minutes.
I am so in love with all of your rugs. This one being my favorite it is stunning.
Rug is beautiful! Came on time and feels amazing. Thank you!!