I called plush rugs to get a price match. I was expecting to jump through a bunch of hoops (which i was willing to do because i found such a cheap price) but that was totally not the case. They were very quick and all i had to do was provide a link to the advertised lower proce. Simple as that. I got a great rug at a great price.
This was my first experience with this company and my first experience with a Chandra rug. Plush Rugs really came through on their satisfaction guarantee when the rug arrived damaged. I suspect something went wrong during the shipping process because the wrapping was torn and that allowed the rug to get punctured by something. Plush rugs was very fast about getting the damage covered and they issued a pick up as soon as i sent them a couple pictures. Return shipping was covered by them and i was sent a new rug very quickly. The new rug arrived without any issues. Even with the delay of return shipping and everything, the entire process still only took a couple weeks. It is very assuring to know there are still helpful companies out there.
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