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My rugs were back ordered for several weeks and did not make the 10 day shipping guarantee deadline. Once the rugs arrived, I requested the 10% discount as advertised for late delivery. I was skeptical about getting my 10% credit, but sure enough, the following day I received an e-mail stating that the credit was placed on my credit card. My next month's credit card statement reflected the 10% credit. A happy camper.
PlushRugs was easy to work with. Any customer questions I had were promptly answered and dealt with. I would definitely order again from this site.
Plush Rugs has the most navigable website I ever experienced, and their ability to allow the viewer to select by brand, type of design, basic color, price, and more makes browsing a treat. I had to use customer service to help me make a choice on a mat for my rug, and the person was extremely helpful and courteous. Delivery was prompt, and the website will tell you if the rug you are looking at is in stock. Great job!
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