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Very quick delivery, even right before Christmas. Wonderful wool rugs. Looked just as they did on the website.
My rugs were back ordered for several weeks and did not make the 10 day shipping guarantee deadline. Once the rugs arrived, I requested the 10% discount as advertised for late delivery. I was skeptical about getting my 10% credit, but sure enough, the following day I received an e-mail stating that the credit was placed on my credit card. My next month's credit card statement reflected the 10% credit. A happy camper.
I found the site very easy to navigate, and the rugs well described, and beautifully photograph. The check-out process was a snap. Now for what I really liked, I spoke on the telephone with a "Real Life Person," due to a question I had. My question was answered promptly. The email communications concerning my orders were out of this world. They kept me properly informed, from the beginning to the Tracking Number. Now for the real kicker, not only did I not pay Tax or Shipping Cost, but I received my rugs in perfect condition a couple days early. Two thumbs up for PlushRugs, please keep up the Excellent-Service-Price-Shipping. It is this kind of attitude, and business sense of responsibility that well keep me coming back. ... Julius X. Rentas, Jr., Port St. Lucie, FL 34986
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