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This rug was on backorder. I received a prompt email that let me know when to expect shipment and it was right on the money. The rug is beautiful and was what I was looking for. Thanks.
Your customer service department was more than helpful and responded to me in a very timely manner. They answered my questions and guided me in my purchase and subsequently, I had an excellent experience with this company and am very happy to own two beautiful rugs that are very true to what was displayed on the website.
This is a great website. I took my laptop into the bathroom, sat it on top of my granite coounter and walked about 5 feet away, and was able to see if the colors in the rug worked in the room. I received great service. You will be called back personally and responded to, within an hour. An email will be responded to within less than 24 hours. Overall best website for viewing a rug with a feature that enlarges the photo for better viewing. Plush rugs are so much better in quality than a popular so called discount rug website. I sent 3 rugs back, and could swear twice it was the identical rug that had been sent originally! The lower price was not!!! worth the discount. Plush rugs, (hooked rugs) are beautiful, well made, and besides that the service is wonderful. debi, Visalia, CA
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