I ordered the largest size and was not happy to see the rug was folded into a box for shipping instead of being rolled. It seemed like a cheap corner to cut especially for a rug that is $1099. After two days I called the customer service line to see if I could return for one that was rolled instead, because the creases were not going away. The rep said that gravity and time would take care of it. She also promised to check up after 4-5 more days had passed, which she did. The creases did disappear. I'm happy to add the extra star for the exceptional customer service.
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