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This company was fantastic to work with. I submitted my order and realized I had picked the wrong color. When I called the 800 number, a gentleman named Greg picked up on the first ring and made a change to my order on the fly. I held my breath (not really knowing if the change would go through since the order was already being processed by the manufacturer) but lo and behold the rug arrived a few days later in the color of my choice! Thank you for the personalized service, I really appreciate it!
I did decide to buy rug from PlushRugs.com, because of the price, variety, quality of the rugs there. I found here really good deals and quality. I'm going to have more buisness with PlushRugs.com.
I had a late Christmas request for a specific rug. After finding it on your website at more affordable rate than found locally, I contacted you and you assured me it would be delivered before Christmas. True to your word, the rug arrived sooner than I expected and not only did you offer great customer service, you priced-matched a lower rate and offered a generous return policy.
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