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Your customer service department was more than helpful and responded to me in a very timely manner. They answered my questions and guided me in my purchase and subsequently, I had an excellent experience with this company and am very happy to own two beautiful rugs that are very true to what was displayed on the website.
The rug is beautiful and plush - we're very happy with the quality. We also order a pad and we are very happy with that also. We were disappointed that it took much longer to get here than we were originally told it would, but after we started tracking it we were told that it was lost by Fed Ex and they would make another shipment, which they did.
Plush Rugs has the most navigable website I ever experienced, and their ability to allow the viewer to select by brand, type of design, basic color, price, and more makes browsing a treat. I had to use customer service to help me make a choice on a mat for my rug, and the person was extremely helpful and courteous. Delivery was prompt, and the website will tell you if the rug you are looking at is in stock. Great job!
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