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I was pleased with the service I got from Plush Rugs. I called the telephone number given when I hadn't received a delivery date and was told that the rug was not in stock but would be shipped from China as soon as it became available. At this point I was given the option of cancelling the order and getting my money back but I chose to wait. In about the time I was told it would take, the rug was shipped as ordered. Good price and quality as described.
I was so impressed with plushrugs.com. This site has more options than any other we reviewed, and definitely the best value. Our new rug looks fantastic and really ties the room together. When I submitted a question, before placing my order, not only did I receive a response within the hour, when I called on a weekend, a real person answered right away. Shipping was efficient and free! Thanks again!
The customer service rep that I spoke with on 3 occasions was very helpful and courteous. I had ordered a rug that was too small for my room and had to return it and order the next larger size. He was so nice and friendly and made the experience a pleasant one.
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