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Excellent customer service and communication, whether by phone or internet. When shopping for area rugs again, I will definitely go to plushrugs.
I never thought I would buy a rug sight unseen, but everything was so easy, from navigating your website to customer service emails letting us know what was happening, to receiving the rug very quickly. We are very pleased with our purchase. You were the only company that had rugs which met all our criteria of size, price, design and color.
I was pleased with the service I got from Plush Rugs. I called the telephone number given when I hadn't received a delivery date and was told that the rug was not in stock but would be shipped from China as soon as it became available. At this point I was given the option of cancelling the order and getting my money back but I chose to wait. In about the time I was told it would take, the rug was shipped as ordered. Good price and quality as described.
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