Q: How long will it take before my rug arrives?

A: Area Rugs will usually ship within 2 or 3 days after ordering. If a rug is on backorder you will be informed either by phone or email. You can check the status of your order by going to our Order Status page.

Q: How are your rugs shipped?

A: All of our area rugs are shipped by UPS or FedEx ground service unless otherwise requested.

Q: What do you charge for shipping?

A: Shipping to the continental USA is Free. You will not have any additional cost when purchasing one of our area rugs.

Q: Do you ship Internationally?

A: We do not ship internationally.

Q: What if I don't like my rug?

A: You may return your rug for any reason within 30 days after delivery of your are rug. Your only expense will be shipping costs back to the warehouse. For defective products this charge will be waived. Email us for shipping instructions back.

Q: Who pays for the shipping back?

A: All return shipment costs are the responsibility of the customer.

Q: What types of payment plans do you accept?

A: We accept all major credit cards including Visa, MasterCard, Discover, and American Express. You may also checkout by using PayPal or Google Checkout

Q: Can I safely transmit my credit card information over your site?

A: We encrypt all information using Secure Socket Layer. Only enter your credit card info in a page that begins with https.

Q: Will PlushRugs.com meet or beat a competitors price?

A: We will beat any price lower than us by 10% of the difference. You will need to email us the url of the lower price and we will email you back a url where you can purchase the rug at the lowered price.