Q: How long will it take before my rug arrives?

A: Area Rugs will usually ship within 2 or 3 days after ordering. If a rug is on backorder you will be informed either by phone or email. You can check the status of your order by going to our Order Status page.

Q: How are your rugs shipped?

A: All of our area rugs are shipped by UPS or FedEx ground service unless otherwise requested.

Q: What do you charge for shipping?

A: Shipping to the continental USA is Free. You will not have any additional cost when purchasing one of our area rugs.

Q: Do you ship Internationally?

A: We do not ship internationally.

Q: What if I don't like my rug?

A: You may return your rug for any reason within 30 days after delivery of your are rug. Your only expense will be a 10% restocking fee plus shipping cost back to the warehouse. For defective products these charges will be waived. Email us for shipping instructions back.

Q: Who pays for the shipping back?

A: All return shipment costs are the responsibility of the customer.

Q: What types of payment plans do you accept?

A: We accept all major credit cards including Visa, MasterCard, Discover, and American Express. You may also checkout by using PayPal or Google Checkout

Q: Can I safely transmit my credit card information over your site?

A: We encrypt all information using Secure Socket Layer. Only enter your credit card info in a page that begins with https.

Q: Will PlushRugs.com meet or beat a competitors price?

A: We will beat any price lower than us by 10% of the difference. You will need to email us the url of the lower price and we will email you back a url where you can purchase the rug at the lowered price.