Frequently Asked Questions
Q: How can I contact PlushRugs.com?
A: You may contact us via the following:
Phone: 1-800-239-9892
Post: PlushRugs.com 1820 West 15th, Emporia, KS 66801
Q: How long will it take before my rug arrives?
A: Area Rugs usually arrive within one to two weeks depending on the manufacturer and your geographical location. If a rug is on back order you will be informed either by phone or email.
Q: How are your rugs shipped?
A: All of our area rugs are shipped by UPS or FedEx ground service unless otherwise requested.
Q: What do you charge for shipping?
A: Shipping to the continental USA is Free. You will not have any additional cost when purchasing one of our area rugs.
Q: Do you ship to Hawaii?
A: We can ship most rugs measuring 7' x 10' and below. For price information please call.
Q: Do you ship Internationally?
A: No we do not ship internationally.
Q: What if I don’t like my rug?
A: You may return your rug for any reason within 15 days. Your 15 days begin from when you receive your rug.
Q: How do I arrange for a return?
A: Please call 800-239-9892 to receive shipping instructions back.
Q: Who pays for the shipping back?
A: All return shipment costs are the responsibility of the customer.
Q: Should I insure my rug for the shipping back?
A: Although you don’t have to we strongly recommend that you do so. UPS insures all packages up to $100 free of charge.
Q: What types of payment plans do you except?
A: We accept all major credit cards including Visa, MasterCard, Discover, and American Express. You may also pay with money order.
Q: Can I safely transmit my credit card information over your site?
A: We encrypt all information using Secure Socket Layer. Only enter your credit card info in a page that begins with https and shows a lock in the lower right part of the screen.
Q: Will PlushRugs.com meet or beat a competitors price?
A: We will beat any price lower than us by 10%. When placing your order provide the competitors name and web site URL to the operator. If it’s a catalog please fax us the page where the item appears.
Q: What is the difference between wool and synthetic rugs?
A: Synthetic fibers are used exclusively in machine made rugs, One of the greatest advantages of synthetic rugs is a byproduct of the fiber being non-porous. This means that it is inherently stain proof and resists soiling and staining from almost any chemical. Synthetic fiber rugs are also more affordable than a wool rug. Wool fiber is available in both machine and hand made rugs. Wool is the traditional fiber used in fine hand made Oriental rugs. Wool not only wears longer, it also keeps its good appearance and stays new-looking longer. Each wool fiber is made up of millions of "coiled springs" that stretch and give rather than break, and so wool is extremely durable. Wool rugs absorb dyes differently than synthetic rugs giving them a more authentic look.
