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I was very impressed with the customer service. I had sent an email with a question and within the hour had an answer. I felt that this company went above and beyond. The price was exceptional as was the shipping. I purchased the rug on Tuesday and that Friday it was on my doorstep. This will be the company I use in the future for all additional rug purchases. I have given the website to many friends and neighbors as well. Thank you for making this a positive internet buying experience.
We could not have been more pleased with our purchase. The rug looked beautiful on the website; but it is STUNNING in person. Superior quality!! Will recommend you to everyone we know!!
This is a great website. I took my laptop into the bathroom, sat it on top of my granite coounter and walked about 5 feet away, and was able to see if the colors in the rug worked in the room. I received great service. You will be called back personally and responded to, within an hour. An email will be responded to within less than 24 hours. Overall best website for viewing a rug with a feature that enlarges the photo for better viewing. Plush rugs are so much better in quality than a popular so called discount rug website. I sent 3 rugs back, and could swear twice it was the identical rug that had been sent originally! The lower price was not!!! worth the discount. Plush rugs, (hooked rugs) are beautiful, well made, and besides that the service is wonderful. debi, Visalia, CA
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