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This company was fantastic to work with. I submitted my order and realized I had picked the wrong color. When I called the 800 number, a gentleman named Greg picked up on the first ring and made a change to my order on the fly. I held my breath (not really knowing if the change would go through since the order was already being processed by the manufacturer) but lo and behold the rug arrived a few days later in the color of my choice! Thank you for the personalized service, I really appreciate it!
The rugs are beautiful. Also in dealing directly with them they were very happy to work with me, had respect for me and gave great satisfaction. I would tell anyone to shop with them.
I never thought I would buy a rug sight unseen, but everything was so easy, from navigating your website to customer service emails letting us know what was happening, to receiving the rug very quickly. We are very pleased with our purchase. You were the only company that had rugs which met all our criteria of size, price, design and color.
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