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This is a great website. I took my laptop into the bathroom, sat it on top of my granite coounter and walked about 5 feet away, and was able to see if the colors in the rug worked in the room. I received great service. You will be called back personally and responded to, within an hour. An email will be responded to within less than 24 hours. Overall best website for viewing a rug with a feature that enlarges the photo for better viewing. Plush rugs are so much better in quality than a popular so called discount rug website. I sent 3 rugs back, and could swear twice it was the identical rug that had been sent originally! The lower price was not!!! worth the discount. Plush rugs, (hooked rugs) are beautiful, well made, and besides that the service is wonderful. debi, Visalia, CA
Your customer Service is quite outstanding, and I would certainly purchase from you again without reservation. The quality of the rugs I have received are excellent, and pictorially exactly as shown in the displays online.
I found the site very easy to navigate, and the rugs well described, and beautifully photograph. The check-out process was a snap. Now for what I really liked, I spoke on the telephone with a "Real Life Person," due to a question I had. My question was answered promptly. The email communications concerning my orders were out of this world. They kept me properly informed, from the beginning to the Tracking Number. Now for the real kicker, not only did I not pay Tax or Shipping Cost, but I received my rugs in perfect condition a couple days early. Two thumbs up for PlushRugs, please keep up the Excellent-Service-Price-Shipping. It is this kind of attitude, and business sense of responsibility that well keep me coming back. ... Julius X. Rentas, Jr., Port St. Lucie, FL 34986
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