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I had a late Christmas request for a specific rug. After finding it on your website at more affordable rate than found locally, I contacted you and you assured me it would be delivered before Christmas. True to your word, the rug arrived sooner than I expected and not only did you offer great customer service, you priced-matched a lower rate and offered a generous return policy.
We are a return customer due to the excellent first purchase in which your list of guarantee's were exactly as described on your web site. The quality of the rug was excellent and much better than expected for the price we paid. The time in which we purchased the rug to the time of the actual delivery was amazing, the last purchase we made during the Christmas Holidays and we received the rug two days before we got an email from UPS that they were going to deliver it. Your no hassle negotiations to the satisfaction guarantee was shocking to my wife and a very pleasant experience knowing that we got the best price possible not only in our own geographic location but nation wide. Thanks again and Merry Christmas to all the staff and folks at Plushrugs.com. Jim Corrigan
The rugs I ordered were back ordered but were shipped on the promised date and were received the very next day. They are excellent quality and if I purchase more rugs in the future I would not hesitate at all to use your site again.
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