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I found the site very easy to navigate, and the rugs well described, and beautifully photograph. The check-out process was a snap. Now for what I really liked, I spoke on the telephone with a "Real Life Person," due to a question I had. My question was answered promptly. The email communications concerning my orders were out of this world. They kept me properly informed, from the beginning to the Tracking Number. Now for the real kicker, not only did I not pay Tax or Shipping Cost, but I received my rugs in perfect condition a couple days early. Two thumbs up for PlushRugs, please keep up the Excellent-Service-Price-Shipping. It is this kind of attitude, and business sense of responsibility that well keep me coming back. ... Julius X. Rentas, Jr., Port St. Lucie, FL 34986
The customer service rep that I spoke with on 3 occasions was very helpful and courteous. I had ordered a rug that was too small for my room and had to return it and order the next larger size. He was so nice and friendly and made the experience a pleasant one.
The rug is high quality. It arrived very quickly from the time of order. The color was true to the web-site portrayal. I loved the free shipping/free return shipping option - it made the purchase risk free.
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