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Thank you so much for a fast and easy shopping experience. My area rug I bought for my entry way is just perfect. The color is beautiful and the quality is outstanding for the price. I will be adding a couple more rugs to my home this year and will most definitely be buying them from you!
This company was fantastic to work with. I submitted my order and realized I had picked the wrong color. When I called the 800 number, a gentleman named Greg picked up on the first ring and made a change to my order on the fly. I held my breath (not really knowing if the change would go through since the order was already being processed by the manufacturer) but lo and behold the rug arrived a few days later in the color of my choice! Thank you for the personalized service, I really appreciate it!
My rugs were back ordered for several weeks and did not make the 10 day shipping guarantee deadline. Once the rugs arrived, I requested the 10% discount as advertised for late delivery. I was skeptical about getting my 10% credit, but sure enough, the following day I received an e-mail stating that the credit was placed on my credit card. My next month's credit card statement reflected the 10% credit. A happy camper.
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